QUALITY POLICY

To ensure that USL Cargo Services meets its responsibilities and obligations to our customers, our people, our partners, our suppliers and to our shareholders we are committed to six quality objectives:

  1. Deliver on-time quality products, systems and services that meet or exceed our customers and users expectations

  2. Identify and understand our customer’s expectations, measure customer perceptions, and implement improvements to increase customer satisfaction and loyalty

  3. Consistently strive to continuously improve our internal systems with the goal of improving our customer results

  4. Enable and engage our people at all levels to continuously improve quality and operational performance along the whole value chain from suppliers to customers

  5. Increase the motivation and skills of our people to add value to our customers and our businesses, through training and mentoring

  6. Engage our partners and suppliers to continuously improve our products and our businesses from product design, sourcing, production and delivery